SHIPPING and RETURNS POLICY

RETURN POLICY

Please read carefully

Because our products are made to order, we do not offer returns, refunds or exchanges for change of mind, incorrect size selection or simply deciding that you no longer want the product. Please check the sizing information on the relevant product page before ordering and contact us before purchase if you need help choosing a size. This does not affect your rights under the Australian Consumer Law (ACL). If a product is faulty, damaged, incorrectly supplied, or otherwise does not meet a consumer guarantee, please contact us so we can assess the issue and provide the remedy required by law.

Once an order has been submitted, it may enter production quickly and may not be able to be changed or cancelled. If you need to correct an address or other order detail, contact us at orders@hardhouse.com.au as soon as possible. We will try to assist where possible, but cannot guarantee that changes or cancellations can be made after production has commenced.

100% Hard House uses Printful as our print and fulfilment provider. We remain your point of contact for orders placed through hardhouse.com.au. If tracking shows that an order was delivered but you have not received it, please contact us at orders@hardhouse.com.au so we can investigate with the carrier and fulfilment provider. This does not limit any rights or remedies you may have under the Australian Consumer Law.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!

Along with Printful, we will review replacement/return requests only:

(a) the product arrived damaged

(b) there is a printing or manufacturing error

SHIPPING POLICY

Estimated shipping delivery times:

Australia: delivery estimates vary by destination and fulfilment location

New Zealand: delivery estimates vary by destination and fulfilment location

Other international destinations: delivery estimates vary by destination and fulfilment location

Orders are generally sent to production shortly after being placed. Production and delivery times vary by product, fulfilment location and destination. Any delivery estimate shown at checkout or on the product page is an estimate only.

International shipping:

International orders may be subject to customs duties, taxes or other import charges imposed by the destination country. These charges vary by country and are generally the responsibility of the customer unless otherwise stated at checkout.

We do not control or set these charges and cannot guarantee whether they will apply.

Order never arrived:

If your order has not arrived within the applicable estimated delivery timeframe, please contact us at orders@hardhouse.com.au and provide your order number.

First check your shipping confirmation and confirm that the delivery address you provided was correct. If the address was entered incorrectly by the customer, any additional delivery or replacement costs may be charged to the customer. We will assess the circumstances and assist where possible.

If the address was correct, contact us at orders@hardhouse.com.au with your order number. We will investigate the delivery with our fulfilment provider and carrier and work with you to resolve the issue.