PRIVACY POLICY

Effective date: 20 August 2026

100% Hard House (hardhouse.com.au) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what personal information we collect through our online store, why we collect it, how we use and disclose it, and the choices available to you.

This policy is intended for customers of hardhouse.com.au. Our store uses third-party services, including WooCommerce, payment providers and Printful, to process and fulfil orders. Those providers may have their own privacy policies that also apply to information they process.

1 Who we are

100% Hard House operates the online store at hardhouse.com.au. For privacy enquiries, access or correction requests, or privacy complaints, contact us at orders@hardhouse.com.au.

2 Personal information we collect

We may collect information you provide when you place an order, create an account, contact us, subscribe to communications, or otherwise use the website. This may include your name, billing and delivery address, email address, telephone number, order details and information you provide in communications with us.

Payment information is processed by our payment provider. We do not need to store your full payment card details ourselves.

We may also collect technical information such as IP address, browser and device information, website activity, and information collected through cookies and similar technologies.

3 How we collect personal information

We generally collect personal information directly from you when you place an order, create an account, contact us, or use our website. Some information is collected automatically through cookies, analytics and security technologies.

Where a third party provides information to us in connection with an order or service, we will handle that information in accordance with applicable privacy laws.

4 Why we use personal information

We use personal information to process and fulfil orders, arrange delivery, provide customer support, communicate with you about your orders, manage accounts, process payments, prevent fraud and misuse, maintain website security, improve our website and services, and meet legal, accounting and tax obligations.

If you choose to receive marketing communications, we may use your contact details to send relevant promotional material. You can unsubscribe from marketing communications at any time.

5 Disclosure to service providers

To operate the store, we may disclose relevant personal information to service providers that assist us with website hosting, e-commerce, payment processing, fraud prevention, analytics, email communications, customer support, shipping and order fulfilment.

Printful acts as our print and fulfilment provider. Information required to produce and deliver your order may be provided to Printful, including your name, delivery address, contact details and order information.

We only disclose information where reasonably necessary for the relevant business purpose, to meet a legal obligation, or otherwise as permitted by applicable law.

6 Overseas disclosure

Some of our service providers may process or store personal information outside Australia. This may include service providers located in the United States, Europe and other countries depending on the services used by the store.

Where Australian privacy law applies, we take reasonable steps to address the requirements that apply to overseas disclosure of personal information.

7 Cookies and analytics

Our website may use cookies and similar technologies to keep the site functioning, remember preferences, understand how visitors use the site, maintain security, and support analytics or marketing activities.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

8 Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

9 Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations. When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to legal or operational requirements.

10 Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete. We may need to verify your identity before processing a request.

11 Privacy complaints

If you believe we have mishandled your personal information, contact us at orders@hardhouse.com.au with details of your concern. We will investigate and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12 Children

Our store is not directed specifically to children. We do not knowingly request personal information from children where doing so would be unlawful.

13 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations. The current version will be published on this website with its effective date.

14 Contact

Privacy enquiries, access or correction requests and privacy complaints: orders@hardhouse.com.au